Delivery & returns
Your Order
We aim to process and dispatch all UK orders within 3–5 working days via DPD or Royal Mail. If your order hasn’t arrived after 7 working days, please give us a call on 01403 713778, and we’ll be happy to help.
We make everything to order, so items are only ever unavailable if we’re missing specific ingredients for a fragrance blend or other key elements of the product. If this happens, we’ll let you know and send the item later with no extra postage charge.
If you need your order by a specific date, just leave a note in the comments at checkout, and we’ll contact you if we can’t meet your deadline.
To process your order, we’ll need your name, address, phone number, and email so we can keep in touch if there are any issues. If we encounter any problems with stock, payment, or postage, we’ll contact you and let you know.
Delivery Charges
Due to rising delivery costs, if we're offering discounts they CANNOT be combined with any other other discounts or offers we may have be offering at the time of your order. This is standard practice for online sales & our free delivery threshold is already very low compared to most brands. Combining all the amazing discounts we offer on the same order wouldn’t be sustainable for our small business. We appreciate your understanding!
Otherwise:
- P & P is £4.95 for orders under £40.00
- Free delivery on all orders over £40.00 * after any incentives & discounts have been applied.
- Once your order has been dispatched you will be sent an email to let you know it is on its way
As part of our commitment to "reduce, reuse, recycle", we carefully reuse and recycle all packing materials we receive wherever possible. While this means the outer packaging may not always be picture-perfect, it’s a small step toward reducing waste and protecting the planet!
SHIPPING OUTSIDE OF THE UNITED KINGDOM
We love sending our natural products worldwide and do our best to keep shipping costs down. However, some countries may apply customs duties on delivery—these charges are set locally and are out of our control. We recommend checking with your customs office before ordering to avoid surprises.