Shipping & Returns

Made to order. Sent with care.

At Parkminster, we do things a little differently. We’re genuine makers, so your order isn’t simply picked from a shelf and packed up. Each product is made to order in our Fragrance Workshop, hand blended, hand poured and finished with care before it begins its journey to you.

We aim to make and dispatch orders within 3–5 working days. Sometimes we’re quicker; occasionally, particularly during busy periods or while we replenish specialist ingredients or glassware, it can take a little longer. If there is any unexpected delay, we’ll let you know as soon as possible.

Once your order has been dispatched, we’ll send you an email with the delivery details so you can follow its journey.

If you need your order by a particular date, please leave us a note at checkout, an email, or call us on 01326 352053. We’ll always do our best to help and will let you know if we don’t think we can meet your requested date.

Shipping

UK delivery

For orders being delivered within mainland UK:

Orders under £40 - Delivery is £4.95.

Orders of £40 or more - FREE delivery.

The £40 threshold is calculated after any discounts or promotional offers have been applied.

We use Royal Mail and DPD, selecting the service most appropriate for your order.

Please allow the full 3–5 working days for us to make and dispatch your order, followed by the carrier's delivery time. If your order appears to be taking longer than expected, please get in touch and we’ll be happy to look into it for you.

Outside the UK

We’re happy to send Parkminster around the world. Delivery costs for destinations outside the UK are calculated separately, so please contact us for a shipping quote before placing your order.

International orders may be subject to customs duties, taxes or other charges imposed by the destination country. These charges are set by local authorities and are the responsibility of the recipient.

A little less waste ...

We believe good packaging doesn’t need to mean unnecessary waste. Wherever possible, we reuse and recycle packaging materials that come into our workshop. So your outer packaging may occasionally show signs of a previous journey. We think that’s a small price to pay for giving useful materials another life.

Returns

We hope you’ll love what we’ve made for you. If, for any reason, you’re not completely happy with your purchase, you have 14 days from receiving your order to let us know that you’d like to return it.

To be eligible for a return, products must be unused, unopened and in their original condition and packaging. Please include your order number or other proof of purchase so we can identify your order quickly.

Because our products are made especially to order, we ask that you take a little care when deciding to return something. We cannot accept returns of products that have been used, opened or damaged after delivery.

How to make a return

Please contact us before sending anything back. We’ll provide the information you need to return your order and help make the process as straightforward as possible.

Unless an item is faulty, damaged or we have sent you the wrong product, return postage is your responsibility. We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for items lost or damaged while being returned to us.

Faulty or damaged items

If something arrives damaged or isn’t quite right, please get in touch as soon as possible. We may ask you for a photograph of the item and its packaging so that we can understand what has happened and resolve it quickly.

If your product is faulty, damaged in transit or we have sent you the wrong item, we’ll put things right and cover the reasonable cost of returning it.

Refunds

Once your return has arrived with us, we’ll inspect it and let you know that we’ve received it. Once approved, your refund will be made to the original payment method.

Please allow a little time for your bank or card provider to process the refund once we have issued it.

If you believe you’re due a refund and it hasn’t appeared after a reasonable processing time, please get in touch and we’ll be happy to help.

Need a little help?

If you have a question about your order, delivery or return, please don’t hesitate to contact us.

We’re real makers, and there’s always someone here who can help.

P A R K M I N S T E R
H O M E F R A G R A N C E C O .
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The Cart House · Tremayne · Cornwall · TR12 6DA
info@parkminster.co.uk · T 01326 352053