Delivery & returns

Orders

We aim to process and dispatch all orders within 3 - 5  working days by Royal Mail or our courier service (UK deliveries) in normal conditions.  In the unlikely event of you not having received your order after 7 working days, please call us on 01403 713778.   Any out of stock items will be sent later, free of additional postage.

When you place your order we require your personal details to process the order. As well as your name, and address details we need a contact telephone number and an email address so that we can get in touch with you in case there are any problems.
If there are any problems with your order due to stock unavailability, payment or postage issues, or any errors in pricing or description we will contact you by email or telephone before the order is dispatched.

Delivery

Postage is quoted for deliveries within Mainland UK. For delivery elsewhere please contact us for a delivery quote.
  • P & P is £3.95 for all orders
  • Free delivery on orders over £50.00
  • Once your order has been dispatched you will be sent an email to let you know it is on its way
We re-cycle and re-use all packing materials where possible.

Returns

Should you for any reason not be satisfied, please return your goods and we will refund or exchange any product you send back to us within 7 days of receipt of goods, postage is non-refundable unless the product is faulty/damaged. (Photographic evidence may be required for damaged/faulty goods) Regrettably we can also take no responsibility for returned goods lost in transit.

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From the Blog

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Parkminster Article in Prima Magazine November 2018 Issue

October 11, 2018

We're proud to have a lovely write up in the November issue of Prima magazine.

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